Shipping policy
Shipping Policy
Effective Date: May 7, 2026
Thank you for shopping with SA Marketplace LLC. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
1. Shipping Locations
We currently ship to:
- All 50 U.S. states
- Washington, D.C.
- U.S. territories (where applicable)
At this time, we do not ship to:
- P.O. Boxes (unless supported by the carrier)
- APO/FPO military addresses (unless specified)
- Certain restricted regions
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- Holidays
- Peak shopping seasons
- Promotional events
- High order volume periods
Orders placed on weekends or federal holidays will be processed on the next business day.
3. Shipping Time
Estimated delivery times within the United States:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–4 Business Days |
| Express Shipping | 1–2 Business Days |
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Package weight
- Delivery destination
- Selected shipping method
We may occasionally offer:
- Free shipping promotions
- Discounted shipping rates
- Limited-time delivery offers
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Estimated delivery date
Please allow up to 24 hours for tracking updates to appear.
6. Delayed or Lost Shipments
SA Marketplace LLC is not responsible for shipping delays caused by:
- Weather conditions
- Carrier disruptions
- Incorrect shipping addresses
- Customs or security delays
- Natural disasters or force majeure events
If your package appears lost or delayed, please contact the shipping carrier first. You may also contact us for assistance.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is submitted:
- We cannot guarantee successful delivery
- Additional shipping fees may apply for reshipment
- Orders returned due to invalid addresses may be refunded minus shipping costs
8. Damaged Packages
If your package arrives damaged:
- Take photos of the packaging and items
- Contact us within 48 hours of delivery
- Include your order number and supporting images
We will review the issue and work toward a resolution.
9. Missing Packages Marked as Delivered
If tracking shows “Delivered” but you have not received your package:
- Check with household members or neighbors
- Contact the shipping carrier
- Wait 24 hours as some carriers prematurely mark packages as delivered
SA Marketplace LLC is not liable for stolen packages after confirmed delivery.
10. Contact Information
For shipping-related questions, contact:
SA Marketplace LLC